bdbdee Privacy Policy

Privacy at a Glance

Six principles that define how bdbdee handles your personal information.

Full Privacy Policy

1. Introduction

This Privacy Policy describes how bdbdee ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "the Player") of the bdbdee website at https://bdbdee.app and all associated services (collectively, the "Platform"). This Policy forms part of the bdbdee Terms & Conditions and should be read alongside them.

By registering an account on bdbdee, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

2. Data Controller

bdbdee is the data controller responsible for your personal data collected through the Platform. For any privacy-related queries, requests to exercise your data rights, or concerns about how your data is being processed, please contact our Data Protection team directly at [email protected]. We aim to respond to all data-related enquiries within five (5) business days.

3. Personal Data We Collect

bdbdee collects personal data across several categories depending on how you interact with the Platform. The specific data points we may collect include, but are not limited to, the following:

Identity & Contact Data

Financial & Transaction Data

Technical & Usage Data

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or data concerning health — except where specifically required by our Responsible Gaming obligations (for example, where a player voluntarily discloses a gambling-related concern to our support team).

4. How We Collect Your Data

bdbdee collects personal data through the following channels:

• Direct registration: When you create a bdbdee account, you provide identity, contact, and payment details voluntarily.
• KYC verification: When completing account verification, you submit identity documents (National ID card, passport, or driver's licence) and proof of payment method ownership.
• Transactions: Every deposit and withdrawal generates a transaction record that includes payment method details, amounts, timestamps, and status codes.
• Platform activity: Our servers automatically record technical data including your IP address, device information, pages visited, and gameplay activity whenever you use the Platform.
• Customer support interactions: When you contact bdbdee's support team via live chat or email, the content of that communication — including any personal data you voluntarily share — is recorded and retained.
• Cookies and tracking technologies: bdbdee uses cookies and similar technologies to maintain your session, remember your preferences, analyse usage patterns, and prevent fraud. See Section 9 for full details on our Cookie Policy.

5. Purpose and Legal Basis for Processing

bdbdee processes your personal data only where a valid legal basis exists for doing so. The table below summarises our primary processing activities, their purposes, and the corresponding legal basis:

• Account creation and management: To register your account, verify your identity, manage your profile, and provide access to Platform services. Legal basis: performance of a contract.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. Legal basis: performance of a contract.
• KYC and AML compliance: To verify player identity, detect and prevent money laundering, fraud, and underage gambling. Legal basis: legal obligation.
• Responsible Gaming: To monitor gameplay patterns, identify players at risk, apply self-exclusion requests, and enforce deposit or betting limits. Legal basis: legal obligation and legitimate interest.
• Customer support: To respond to queries, resolve disputes, and improve service quality. Legal basis: performance of a contract and legitimate interest.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, and Platform abuse. Legal basis: legitimate interest and legal obligation.
• Service improvement and analytics: To understand how players use the Platform, fix technical issues, and develop new features. Legal basis: legitimate interest (anonymised or aggregated data is used where possible).
• Marketing communications: To send promotional offers, bonus notifications, and tournament announcements to players who have opted in. Legal basis: consent. You may withdraw consent at any time by contacting support.

6. How We Share Your Data

bdbdee does not sell your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners receive the minimum data required to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations with bdbdee.
• Game studio providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive anonymised session data necessary to deliver their game content. They do not receive your identity or payment data.
• Identity verification services: Third-party KYC providers may process your identity documents on our behalf as data processors. They are contractually prohibited from using your data for any purpose other than identity verification for bdbdee.
• Legal and regulatory authorities: bdbdee may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bdbdee's business, your personal data may be transferred to the acquiring entity. We will notify affected players before any such transfer and ensure that the acquiring entity upholds equivalent data protection standards.

7. Data Retention

bdbdee retains personal data for the minimum period necessary to fulfil the purposes set out in this Privacy Policy, subject to any longer retention periods required by applicable law. Our general retention schedule is as follows:

• Active account data: Retained for the duration of your active account relationship with bdbdee.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with anti-money laundering record-keeping obligations.
• KYC identity documents: Retained for a minimum of five (5) years following account closure, as required by AML/KYC regulatory standards.
• Customer support communications: Retained for up to two (2) years from the date of the last interaction, unless longer retention is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate that the processing was lawful.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

8. Your Data Rights

As a bdbdee player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within five (5) business days and resolve your request within thirty (30) calendar days.

• Right of access: You have the right to request a copy of the personal data bdbdee holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data bdbdee holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure ("right to be forgotten"): You may request that bdbdee delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to legal retention obligations — for example, bdbdee may be required to retain transaction records for a minimum of five years regardless of an erasure request.
• Right to restriction of processing: You may request that bdbdee restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contract performance, and is carried out by automated means, you may request a structured, machine-readable copy of your personal data for transfer to another service provider.
• Right to withdraw consent: Where bdbdee processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including profiling. bdbdee will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

9. Cookies and Tracking Technologies

bdbdee uses cookies and similar client-side storage technologies (including local storage and session storage) to operate the Platform effectively. The main categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and cookies that remember your language and currency preferences. They cannot be disabled without affecting the Platform's functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate and use the Platform. This helps us identify popular features, diagnose technical problems, and improve the overall player experience.
• Functional cookies: Allow the Platform to remember choices you make — such as your preferred game category or notification settings — to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. These are strictly necessary and cannot be disabled.

You can manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain categories of cookies may impair Platform functionality, including the ability to log in or access your account balance. bdbdee does not use third-party advertising or tracking cookies to serve targeted advertisements outside of the Platform.

10. Data Security Measures

bdbdee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data transmitted between your device and bdbdee's servers is encrypted using up-to-date SSL/TLS protocols.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a cryptographically strong one-way algorithm before storage.
• Access controls: Internal access to personal data is restricted to bdbdee staff and contractors who require it to perform their specific job functions, and is governed by role-based access controls.
• Penetration testing: bdbdee periodically conducts security assessments, including vulnerability scans and penetration tests, to identify and remediate potential weaknesses.
• Incident response: bdbdee maintains a data breach response plan. In the event of a confirmed breach that is likely to result in a risk to your rights and freedoms, we will notify affected players as soon as practicable.

11. Minors and Age Restriction

bdbdee is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on bdbdee, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

bdbdee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, we will provide advance notice to registered players via email or an on-platform notification prior to the revised Policy taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about how bdbdee protects your privacy.

13. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the bdbdee Data Protection team:

If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate the matter through the appropriate legal or regulatory channels available in your jurisdiction.